Returns & Exchanges
At Identity Leathercraft, we take pride in our quality; if you are not completely satisfied with your purchase, you may return unused items within 30 days for a full refund or exchange.
Initiate Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the items in their original packaging, ensuring all tools, hardware, or leather pieces are protected to prevent damage during transit.
Ship Item
Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse facility.
Quality Inspection
Once received, our team will inspect the items for resale condition and process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing